In accordance with Article 13 of Regulation (EU) 2016\/679 (\u201cGDPR\u201d)<\/p>\r\n
\r\n SOFTELL LTD, 42a Riverside workshops, Pipe House Wharf, Morfa Road, The Strand, SA1 2EN, Swansea, UK.\r\n Registration Number: 01726537; acting as the data controller for this website, prioritizes the security and\r\n confidentiality of your personal information in every aspect of our operations. We are committed to\r\n maintaining transparent data practices and ensuring that your privacy remains protected as you interact with\r\n our services.\r\n <\/p>\r\n
\r\n To ensure our practices remain aligned with evolving legal requirements and guidelines from data protection\r\n authorities or European Data Protection Board, this policy is subject to periodic updates. We encourage you\r\n to review the latest version of this document via the footer link on our site to stay informed about how\r\n your data is handled. In the event of significant changes that directly impact your rights, we will notify\r\n you in advance via email to ensure you are fully aware of any adjustments to our terms.\r\n <\/p>\r\n <\/li>\r\n
\r\n Personal data encompasses any information that allows an individual to be identified. In the course of its\r\n operations, the Company collects several varieties of information\u2014collectively referred to as “ \r\n Beyond these identifiable data points, we also process anonymized, high-level statistics that do not reveal\r\n your specific identity. This aggregated data is used to analyze demographic trends and monitor how our\r\n website is used. For instance, by pooling usage patterns from various visitors, we can determine which\r\n features are most popular, allowing us to refine our digital platform and improve our general service\r\n offerings without compromising individual privacy.\r\n <\/p>\r\n <\/li>\r\n \r\n Our organization gathers and manages your personal information through several key touchpoints.\r\n Specifically, we process data when you browse our website, provide information via our online forms, or\r\n contact us to request support and file reports. To ensure our records remain accurate, we ask that you\r\n maintain your personal details and provide us with timely updates regarding any changes.\r\n <\/p>\r\n We collect and process your personal data across various interactions with our services. This includes:<\/p>\r\n \r\n It is important that the information we hold is accurate, so we kindly request that you keep your profile\r\n updated and notify us of any significant changes to your data.\r\n <\/p>\r\n <\/li>\r\n\r\n \r\n Your data is used only for the purposes listed below, each supported by a valid legal foundation under\r\n current regulations.\r\n <\/p>\r\n <\/li>\r\n \r\n To help you navigate our website and to respond to your inquiries, we process your personal, contact, and\r\n site usage data. This includes handling the forms you submit for technical support or reporting purposes.\r\n <\/p>\r\n \r\n Legal Ground:<\/b> We process this data to fulfill our obligations to you or to act on your specific\r\n requests (Contractual Necessity).\r\n <\/p>\r\n \r\n Note on Compliance:<\/b> Sharing your data for these purposes is required. If you choose not to provide\r\n it, we will be unable to fulfill your support requests or facilitate your use of the site.\r\n <\/p>\r\n <\/li>\r\n \r\n We process the contact details you provide via our website forms\u2014specifically your email address and phone\r\n number\u2014to address your reports or support requests. This processing is necessary to fulfill our contractual\r\n obligations or to take pre-contractual steps at your request.\r\n <\/p>\r\n\r\n \r\n In some cases, we may also process photographs or sensitive personal data to resolve your inquiry. This\r\n specific processing is based on your explicit consent, which we will request separately. Refusing to provide\r\n this data will not prevent you from submitting a report, and you may withdraw your consent at any time by\r\n emailing privacy.secure@oklute.com<\/a>.\r\n <\/p>\r\n <\/li>\r\n \r\n The Company may process your personal data to establish, exercise, or defend its legal rights in judicial,\r\n administrative, or out-of-court proceedings. This includes managing disputes related to our services,\r\n whether they involve you or a third party.\r\n <\/p>\r\n \r\n Legal Basis<\/b>: This processing is based on our legitimate interest in safeguarding our legal position.\r\n <\/p>\r\n \r\n Your Rights<\/b>: You may object to this processing based on your specific circumstances. However,\r\n providing this data is a requirement; without it, the Company would be unable to effectively protect its\r\n interests or resolve legal claims.\r\n <\/p>\r\n <\/li>\r\n \r\n Sometimes, the law requires us to process your information. This includes staying compliant with EU and\r\n local regulations or responding to valid requests from law enforcement and government agencies. Because\r\n these are legal mandates, sharing your data for these purposes is required for us to remain in good standing\r\n with the law.\r\n <\/p>\r\n <\/li>\r\n \r\n We take data safety seriously, using a variety of technical and organizational measures to keep your\r\n information secure and accessible only to those who need it. Whether stored on our own systems or with our\r\n trusted service providers, your data is protected by rigorous security standards designed to prevent\r\n unauthorized access or loss.\r\n <\/p>\r\n <\/li>\r\n \r\n We retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected or\r\n to comply with legal requirements. If your data serves multiple purposes, we will keep it until the longest\r\n retention period expires; however, we will stop using that data for any project once its specific timeframe\r\n has ended.\r\n <\/p>\r\n \r\n Access is strictly limited to authorized personnel who require it for their work. Once your data is no\r\n longer needed or has no legal basis for being kept, we will either securely destroy it or anonymize it\r\n permanently. Detailed retention periods for specific categories are listed below:\r\n <\/p>\r\n\r\n \r\n To keep our website running smoothly, we share your information with our authorized staff and specific\r\n external partners. These “data processors” include the companies that handle our IT infrastructure, process\r\n your payments, and verify user ages. If you would like to see a full list of the companies we work with,\r\n simply email us at privacy.secure@oklute.com<\/a>.\r\n <\/p>\r\n <\/li>\r\n\r\n \r\n Sometimes, we may need to process your data in countries outside the European Economic Area (EEA). When we\r\n do this, we ensure your information remains protected. If a country\u2019s privacy laws aren\u2019t as strict as those\r\n in the EU, we use legal safeguards (as required by GDPR Article 46) to guarantee your data security. You can\r\n contact us at any time to learn more about these protections or to see where your data is stored.\r\n <\/p>\r\n <\/li>\r\n \r\n If you have questions regarding this Privacy Policy or wish to exercise your legal rights (as detailed in\r\n Section 10), please contact us. SOFTELL LIMITED<\/b> serves as the data controller for your information\r\n and can be reached at:\r\n <\/p>\r\n \r\n SOFTELL LTD,<\/b> Registration Number: 01726537<\/b><\/p>\r\n <\/li>\r\n\r\n \r\n We believe you should have full control over your information. Under the GDPR, you have the following rights\r\n regarding your personal data:\r\n <\/p>\r\n\r\n HOW WE COLLECT YOUR PERSONAL DATA<\/b><\/h5>\r\n
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HOW WE USE YOUR DATA<\/b><\/h5>\r\n
Browsing and User Support <\/b><\/h5>\r\n
Responding to Reports and Support Inquiries<\/b><\/h5>\r\n
Legal Protection and Dispute Resolution <\/b><\/h5>\r\n
Meeting Our Legal Duties <\/b><\/h5>\r\n\r\n
How We Protect Your Information<\/b><\/h5>\r\n
Data Retention Policy<\/b><\/h5>\r\n
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WHO HAS ACCESS TO YOUR DATA? <\/b><\/h5>\r\n
DATA TRANSFERS BEYOND THE EU<\/b><\/h5>\r\n
Contact Us<\/b><\/h5>\r\n
\r\n 42a Riverside workshops,
\r\n Pipe House Wharf, Morfa Road, The Strand,
\r\n SA1 2EN, Swansea, UK.\r\n <\/p>\r\n Your Data Privacy Rights<\/b><\/h5>\r\n
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